Shipping Policy

1. How long does it take for my order to be processed and shipped out?

✅ A: Our products must be paid in full in order to be scheduled for production. The general delivery cycle is approximately 7–15 days after full payment is received. If the full payment is not completed within 15 working days after the order is placed, the company will regard this as a voluntary cancellation of the purchase. In this case, any amount already paid may be partially refunded depending on the situation.For example, we may deduct any reasonable costs already incurred such as:

Order processing and administrative handling fees
Production preparation or material reservation costs
Bank or credit card processing fees
Any special discounts or benefits that were granted based on the original commitment

The final refundable amount, if any, will be determined according to the actual costs incurred up to the point of cancellation.

2. Can I order a robotic bed and have it delivered at later date?

✅ A: Yes, you can order a product first and have it deliver to you at a later date. Please contact us at service@irelaxbot.com when placing the order.

3. What is your online return policy if the product is not suitable for me?

✅ A: We want you to be completely satisfied with your purchase.
If you find that your product is not suitable for you, please contact us first at service@irelaxbot.com — we will always do our best to find a solution together.

However, if you are still dissatisfied with your purchase, you may request a return and refund within 15 calendar days of receiving your shipment.

The product must be returned in its original condition and packaging.
Once your return is received and inspected, we will process your refund minus return shipping costs and a 15% restocking fee, unless the product is defective or the return is due to an error by iRelaxBot.
Refunds will be issued to the same payment method used for your original order.
Please note: any bank fees, credit card processing fees, or third-party loan handling charges that have already been incurred are the responsibility of the customer and will not be refunded.

Important: Please contact us at service@irelaxbot.com before shipping your item back.
For the safety of our team, any package received without an approved return arrangement will be refused and sent back to you.

4. How do I exchange the product if the product is defective?

✅ A: If you have received a damaged or defective item, please contact us at service@irelaxbot.com within 5 calendar days of receiving your shipment. We will send you a replacement of the same or similar product at no cost.

5. What is the standard delivery method?

✅ A: Curbside delivery is our standard delivery method and is charged as you place an order. Your bed will arrive in its factory boxes, unassembled. Once your package gets close to home, the freight company will call you to schedule the delivery. They will deliver your package to your street level on its pallet, and you will be responsible for getting it into your home or business. The quotation for the shipping is to the lower 48 states. Contact us for a shipping quote if you need delivery to Alaska or Hawaii.

6. What is a White Glove Delivery?

✅ A: White Glove Delivery is an optional premium service that includes full delivery, placement, and assembly of your iRelaxBot massage bed.

A professional two-person team will coordinate the best day and time for your delivery. Standard White Glove deliveries are performed Monday through Friday during normal business hours.
If you require a Saturday delivery, please contact us before placing your order to confirm whether our local White Glove partner can accommodate this in your area and to receive a quote for any additional costs.

When your delivery team arrives, they will:

Bring your bed into your home and place it in the room of your choice (up or down up to two flights of stairs, if needed)
Fully unpack and assemble your massage bed
Remove all packaging materials for you
Perform a quick test run with you to ensure your bed is working correctly

⚠️ Important Notes About White Glove Delivery

This is an added delivery service with a starting cost of $199, which is non-refundable once scheduled.
White Glove Delivery is ideal for customers who need help moving and setting up heavy factory-sealed boxes.
Please measure all doorways, hallways, and staircases in advance to ensure your massage bed can fit through. If your bed does not fit through your door or pathway once shipped, the order cannot be refused, and all applicable return shipping charges will apply. The White Glove Delivery fee is also non-refundable in this case.
Keep your original packaging for at least 30 days after delivery in case you need to return or exchange your product — returns cannot be processed without the original boxes.

7. How and why I need a white glove delivery?

✅ A: White Glove Delivery is an optional premium service for customers who need help moving and setting up their iRelaxBot massage bed. Your bed comes in heavy, factory-sealed boxes that are difficult for one person to move alone. With White Glove Delivery, a professional two-person team will carry the bed into your room (up to two flights of stairs if needed), fully unpack and assemble it, remove all packaging, and do a quick test run to ensure it’s working properly.

This service starts at $199 and is non-refundable. Please measure all doorways in advance — if the bed doesn’t fit once shipped, all return costs and the White Glove fee will still apply. Keep the original boxes for at least 30 days in case you need to return the bed. White Glove Delivery may add a few extra days to your delivery time and storage fees may apply if you delay delivery for more than 10 days. For details, contact us at service@irelaxbot.com

8. Delivery Attempts

✅ A: If the driver comes out to deliver your items and you are not home for your scheduled time, there will be a $75 attempt fee. If we do not collect this fee the product will not be delivered and all shipping charges associated with the purchase and our re-stocking fee will be charged.

9. Inspect all boxes upon delivery

✅ A: Please inspect the boxes of your new furniture upon delivery of your order. If you notice any slight damage to the packaging that you think might affect the product, please open that section of the box to see if there’s any damage to the item, mark it on the receipt or bill of lading with a clear description of the nature of the damage. If the boxes are severely damaged, please refuse the shipment and make a notation on the freight bill that there was significant visible damage and you refused to accept it. Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered.
In the event that your order arrives damaged or if you have any concerns regarding any aspects of the delivery, please email us immediately at service@irelax.life or call us at 888.541.8627 for a resolution.

Please note that you DO need to inspect the boxes when receiving the merchandise. If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise. Please keep the original packaging as it is required for us to process the claim.

10. What should I do before using my new iRelaxBot?

✅ A: Please contact your sales representative before you start using your new machine. They will guide you through safe first-time use and answer any questions you may have.

For IOT-enabled products, it is essential to contact your sales representative to receive your unique access account credentials — this step is required to activate remote control features and connect to the mobile app.

11. Do I need to install anything special when my iRelaxBot arrives?

✅ A: No — there is no complex installation required.
iRelaxBot products are designed for easy, plug-and-play use. Simply connect the power supply, switch on your machine, and you’re ready to enjoy your first session!

12. What if I need to change my delivery details or I miss my delivery?

✅ A: Please double-check that your shipping address is accurate when you place your order — providing the correct address is your responsibility. If you need to make changes after your order has already shipped, or if your delivery fails due to incorrect information, extra re-delivery charges may apply.
Please note that we do not deliver to P.O. Boxes.